Cashout request time: 2012/03/11 18:31 CET
Cashout amount: USD *,***.00
PokerStars Transaction ID: #*********
Status: DECLINED
We inform you that due to the cumulative amount that you have cashed out in the last 30 days, your cashout request has been rejected.
This is because we do not have the required documentation on file for you to process your most recent request.
For this reason, we advise that you provide the below listed documents at your earliest convenience. Once your documents have been received
and accepted, we will notify you accordingly via email so that you may then resubmit your cashout request.
- A clear copy of your government-issued photo ID (e.g. Passport, Driving License, Citizen-Card)
- A copy of a recent utility bill clearly showing your full name, current address and statement date (no older than 3 months). In lieu of a utility bill, we will accept a phone bill or bank statement which includes your full name, current address and statement date. Please note, we will not be able to accept personal letters or online statements.
***If you have already submitted one of the two required documents, please only send us a copy of the document you have not yet submitted.
Please scan or take a clear photo of the requested documentation and send it to:
security@pokerstars.com
You can also upload documents up to a size of 5MB via the PokerStars Client. Please go to:
Help > Contact Support / Upload Documents Select Category > Security Select Sub-Category > Documents
Alternatively you can send us a fax to the below listed numbers:
Attn: PokerStars Security User ID: **Please include your user ID on each fax page**
1 800 631 9050 (Toll free for Canada) 00 800 765 37782 (Toll free for UK, Italy and France) +44 1624 630899 (All other countries)
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