Mailauszug:

"I had won a Setellite Ticket for the 70$ Qualifier on the Million. Now i
cant find those Tourneys anymore.
If you dont bring them back up, can you please change the ticket to T$?
Thank you

Antwort:

Thank you for contacting Customer Service.

Please note that I have checked your account and I was not able to find an entry with a cash value of $70 into the Million.
Please follow the steps below in order to check the available entries on your account and if you find any discrepancy, just get back to us , so that we can investigate the matter further.

- Login to the Lobby
>- In the left hand side navigation, click on “My Account”
>- From the tab to the right, click on “Transaction History”
>- From the drop-down menu, select “ Freeroll Account Activity”
>- Fill in the respective dates, and click on “Submit”
In case you have further questions, we will be more than happy to assist you. We are available 24/7.
Thank you for choosing us as your online gaming site.
Best regards,
Aysa

Darauf kurz von mir zurück:

"I found the following:
>
WPT Poker Datum The Million Sub Qualifier Speed Rebuy - 1 Seat Gtd Entry to The Million Satellite[$70.00 USD] Available Weekly Tourney Schedule"

Aysa: ;)

Please note that due to the beginning of our Pokerfest promotion, you will now be able to use the Entry to The Million Satellite for any of the Qualifiers running on Pokerfest with the same buy-in.

Here are all details and the Qualifying structure:

http://www.wptpoker.com/promotions/pokerfest.html

The Pokerfest Qualifiers can be found in the lobby, under Poker, you need to select Qualifiers.


In case you have further questions, we will be more than happy to assist you. We are available 24/7.
Thank you for choosing us as your online gaming site.
Best regards,
Asya

wiederum antworte ich kurz, da genervt und ich sowieso nicht gern tippe:

"Did you check the shedule?
>I dont see a Qualifier with a 70$ Buyin, do you?"

Aysa:

Thank you for contacting Customer Service.
Please note that this information has been confirmed by our respective team.

I have escalated the matter back to them for more detailed investigation and further confirmation. Since they will deal with this matter, I cannot give a definite time frame but we will let you know as soon as we hear back from them.

In the meantime, your patience will be highly appreciated.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.
Best regards,
Asya


ENDE

Da fühlt man sich doch wirklich gut beraten und aufgehoben.