vip@partypoker.com
Subject: Re: Response from vip@partypoker.com [#5978422]

Hello,

sorry i do it that way much times, but the link of the promo ist not available, try it.

Nevertheless the monster promo is not the sunday million. And I have one Sunday Million Qualifier in my account but i cant convert it.

The sunday million i can find in my freeroll but i cant convert it there.

Regards
Dirk

-------- Original-Nachricht --------
Datum: Thu, 19 Oct 2006 18:49:47 -0400 (EDT)
Von: vip@partypoker.com
An:
Betreff: Response from vip@partypoker.com [#5978422]

> Dear Dirk,
>
> Thank you for your email.
>
> You can convert freerolls by accessing "My account" and selecting
> "Promotions and Evens" section. From here you can convert freerolls into cash.
>
> Kind Regards,
>
> Charlene
> Poker Customer Care
>
>
> --Original Message--
> From:
> Date: 2006-10-19 14:15
> To: vip@partypoker.com
> Subject: Re: Response from vip@partypoker.com [#5978422]
>
> Hello,
>
> pls. look in my account and my freerols. The monster final ticket was
> converted but not the sunday million.
>
> Regards
> Dirk
>
>
> -------- Original-Nachricht --------
> Datum: Thu, 19 Oct 2006 17:31:48 -0400 (EDT)
> Von: vip@partypoker.com
> An:
> Betreff: Response from vip@partypoker.com [#5978422]
>
> > Dear Dirk,
> >
> > Thank you for your email.
> >
> > If you have already used or converted your freerolls, they cannot be
> > converted or used again.
> >
> > Kind Regards,
> >
> > Charlene
> > Poker Customer Care
> >
> > --Original Message--
> > From:
> > Date: 2006-10-19 11:41
> > To: vip@partypoker.com
> > Subject: Re: Response from vip@partypoker.com [#5978422]
> >
> > Hello,
> >
> > sorry but the monster promo-link is unavailable and i had convert my
> > monster-final ticket last week.
> >
> > What can we do?
> >
> > Regards
> > Dirk
> >
> > -------- Original-Nachricht --------
> > Datum: Thu, 19 Oct 2006 14:24:40 -0400 (EDT)
> > Von:
> > An: dirk.recknagel@gmx.de
> > Betreff: Response from vip@partypoker.com [#5978422]
> >
> > > Dear Dirk,
> > >
> > > Thank you for getting back to us.
> > >
> > > Upon viewing your account's records, I could see that the Free Rolls
> > that
> > > owed back to you are for the 'Sunday Million Setellite' and for the
> > > 'Monster Final' free roll.
> > >
> > > Dirk, to claim your Monster Free roll please do as follow;
> > >
> > > Log in to the PartyAccount section.
> > > Place the mouse cursor on the ?Events $ Promotions? tab.
> > > Click ?PartyPoker.com Monster?
> > > On the page you are taken to, you will be able to convert your
> freeroll
> > to
> > > cash by clicking on the 'Convert Free Roll' button.
> > >
> > > Dirk, same should happen once visiting the section where you have been
> > > directed to in our previous e-mail.
> > >
> > > Kindly try to access to the relevant sections again in order to claim
> > your
> > > cash refund.
> > >
> > > Dirk, if it is yet to work, please contact us at our toll free
> numbers:
> > > 00-800-7789-7537 /
> > > 00-800-PRTY-PKER, and ask to be transferred to the VIP Department
> where
> > we
> > > should be able to direct you further with this matter.
> > >
> > > If you require further assistance please do not hesitate to contact
> the
> > > VIP team by email at vip@partypoker.com.
> > >
> > > Kind Regards,
> > > Elinor
> > > PartyPoker.com VIP Club

> > > --Original Message--
> > > From:
> > > Date: 2006-10-19 08:45
> > > To: vip@partypoker.com
> > > Subject: Re: Response from PartyPoker VIP Club [#5978422]
> > >
> > > Dear Isabel,
> > >
> > > sorry, but I find the ticket, but I cant find the button to convert
> into
> > > cash.
> > >
> > > Regards
> > > Dirk
> > > -------- Original-Nachricht --------
> > > Datum: Thu, 19 Oct 2006 00:50:11 -0400 (EDT)
> > > Von: vip@partypoker.com
> > > An:
> > > Betreff: Response from PartyPoker VIP Club [#5978422]
> > >
> > > > Dear Dirk,
> > > >
> > > > Thank you for contacting us.
> > > >
> > > >
> > > > I can inform you that you are able to convert this freeroll entry
> into
> > > > cash by following this procedure:
> > > >
> > > > Log in to the PartyAccount section.
> > > > 1. Place the mouse cursor on ?Game Info?
> > > > 2. Click the option ?Freeroll Activity?
> > > > 3. On the page they are taken to, players will have the option to
> > > convert
> > > > their freerolls to cash.
> > > >
> > > > Please excuse us for any inconveniences caused.
> > > >
> > > > If there is anything else we can help you with please do not
> hesitate
> > to
> > > > contact the VIP team by email at vip@partypoker.com.
> > > >
> > > >
> > > > Kind regards,
> > > >
> > > > Isabel
> > > > Poker Customer Care
> > > > VIP Club

> > > > --Original Message--
> > > > From: > > > > Date: 2006-10-19 07:21
> > > > To: vip@partypoker.com
> > > > Subject: Sunday Million Qualifier[#5978422]
> > > >
> > > > Dear Sirs or Madam,
> > > >
> > > > last week I?ve played a Qualifier-SNG 7$ and was qualified for a
> > > > Sunday-Million SNG 26$ Buy-In. After the bill and your changes on
> last
> > > friday, my
> > > > Ticket is missed.
> > > >
> > > > Please give me an equal refund for the ticket.
> > > >
> > > > Best regards
> > > >
-------------------------------------

Super, xmal die gleiche kluge Antwort von xverschiedenen Indern oder was da sonst noch unterbezahlt vor sich hindümpelt.

Eben hats mir dann gereicht und hab angerufen.

Der durchaus nette Herr, der sehr gepflegtes Englisch sprach hat mich dann auch direkt verstanden und er erklärte mir das das Ticket in einigen Tagen ca. 5-10, in Cash umzuwandeln sei, derzeit ist es noch nicht möglich.

Super, warum brauch sowas so lange? Hätte man das nicht beim converten vom Monster direkt mitmachen können? ?(

Also wems auch noch so geht, warten!

P.S. die Musik in der Warteschleife erinnerte mich an Beerdigung (soll aber ne wertfreie Aussage sein, gell) :D